Talk to a human.
Connector questions, custom builds, order changes, warranty claims — one address reaches us for all of it, and we answer every message ourselves.
support@hififorge.com — we reply within 1–2 business days. Messages sent over a weekend or public holiday are answered on the next business day.
Help us answer in one reply
Most back-and-forth comes from missing details. Depending on what you need, please include:
| If you’re asking about | Please include |
|---|---|
| Which cable fits my gear | The exact brand and model of your headphone or IEM. A photo of the socket helps if you’re unsure. |
| A custom build | Device model, conductor material, cable length, and the plug you need (2.5 mm, 3.5 mm, 4.4 mm, 4-pin XLR, 6.35 mm). |
| An existing order | Your order number and the email address used at checkout. |
| A fault or warranty claim | Order number, a description of the problem, and clear photos or a short video showing it. |
| A return or exchange | Order number, which item, and the reason. See our Return & Refund Policy first. |
Before you email
These pages answer most of what we’re asked, and they’re faster than waiting for us:
- FAQ — connector matching, lead times, L/R markings, materials
- Shipping & Delivery Policy — processing times, delivery estimates, customs and duties
- Return & Refund Policy — the 30-day window, cancellations, refunds
- Warranty & Repair — what the one-year warranty covers and how to claim
Order changes and cancellations
If you need to change or cancel an order, email us as soon as possible and put your order number in the subject line. Requests within 2 hours of placing an order are handled free of charge.
Time-sensitive: once an order has been handed to the carrier, it can no longer be changed or cancelled. A personalised custom build requested outside the standard options published on the product page cannot be cancelled once production has started. A standard catalogue cable assembled after ordering remains covered by the standard cancellation and return terms. Full details are in the Return & Refund Policy.
Company details
| Legal entity | HONG KONG YOUBUY LIMITED |
|---|---|
| Trading as | HiFiForge |
| Registered address | RM 101A, 1/F., Genplas Industrial Building, 56 Hoi Yuen Road, Kwun Tong, Hong Kong |
| support@hififorge.com |
The address above is our registered office, not a returns address or a walk-in shop. Please don’t send returns or repairs there — email us first and we’ll give you the correct address for your case.
Not sure which connector you need?
You don’t have to work it out alone, and you shouldn’t guess. Cables that look identical are often wired to different pinouts between brands, so the wrong choice may not work at all.
Send us your device model before ordering, or leave it in the order notes at checkout — we’ll confirm the correct connector before anything is built.
Send us a message
One address, every enquiry. We read and answer them ourselves.
Email support@hififorge.com