Shipping & Delivery Policy

1. Order processing time

Processing begins once payment is confirmed. Because cables are built by hand rather than pulled from a shelf, processing time depends on what you ordered:

For returns, a standard catalogue cable remains a standard item when you choose only the options displayed on its product page. A personalised custom build is one where you ask us to change the published specification — for example, a non-listed length, connector, wiring, material or other modification.

Orders are processed Monday to Friday. Orders placed on a weekend or public holiday enter the queue on the next business day. If a build will take materially longer than the estimate above, we will email you before proceeding.

2. Shipping methods & cost

We ship worldwide. Available methods are shown at checkout based on your destination.

A small number of destinations cannot be served by every method. If your country isn’t selectable at checkout, email us and we’ll confirm what’s possible.

3. Delivery estimates

These estimates start from the day your parcel is dispatched, not the day you order:

These are estimates, not guarantees. Actual transit varies with destination country, customs clearance, local courier performance, remote-area routing and seasonal volume.

4. Order tracking

Nearly all shipments are tracked. When your order is dispatched we email a confirmation containing your tracking number, which you can follow on the carrier’s own site or a third-party tracking service.

Tracking usually takes a few days to become active after dispatch, and international parcels often show no movement while in transit between countries. A quiet tracking page in the first week is normal and rarely means anything is wrong.

5. Customs, duties & taxes

If you are unsure what your country charges on imported audio accessories, check with your local customs authority before ordering. We are happy to confirm the declared contents and value on request, but we cannot under-declare a shipment or mark goods as a gift — doing so is illegal and puts your parcel at risk of seizure.

6. Refused or abandoned parcels

If a parcel is refused at delivery — including refusal because of customs duties or import taxes — or is left unclaimed until the carrier disposes of or returns it, the order is treated as voluntarily abandoned.

In that situation the order is generally not eligible for a refund. Where a refund is offered at our discretion, any return-shipping, storage or disposal costs we incur will be deducted from it.

7. Address accuracy

Please check your shipping address carefully at checkout, including apartment numbers, postal codes and a phone number for the carrier. We ship to the address you provide.

If you spot a mistake, email us immediately — we can usually correct it before dispatch. Once a parcel has shipped, address changes are at the carrier’s discretion and may not be possible. Re-shipping costs arising from an incorrect address supplied at checkout are payable by the customer.

8. Delays beyond our control

We work with our logistics partners to keep things moving, but we cannot guarantee an exact delivery date. We are not liable for delays caused by customs inspections, weather, natural disasters, carrier backlogs, strikes, government action, or other circumstances outside our control.

If your parcel is significantly overdue, contact us with your order number and we will open a trace with the carrier on your behalf.

9. Lost or damaged parcels

If tracking stops updating for an extended period, or your cable arrives damaged, tell us within 7 days of the delivery date (or of the last tracking update, for a parcel that never arrives).

For damage, please keep the packaging and send photos of both the cable and the box as received — carriers require this evidence to process a claim. We will then either replace the item or refund it once the claim is resolved.

10. Policy updates

We may update this policy at any time; the version published here at the moment you place an order is the one that applies to it. The date at the top of this page shows when it was last revised. By placing an order with HiFiForge you confirm you have read and accepted this policy.